Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

As all products are custom made to order, to be eligible for a refund it needs to be due to a production fault in the printing or a damaged product on delivery. I most cases we will arrange a new print/ product if it is deemed an error in our production and must be returned to us in original packaging.

If you have issues with an order please contact admin@pickawall.com. We will need photos and detailed description to consider. 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our wallpaper prints come with a 2 year warranty on adhesive issues (when installed correctly and on correct surfaces) and against fading if treated correctly.

Exchanges

We do not offer exchanges as everything is printed custom made to order. 

*Cover Styl & Vogue Fluted Film

Our Tego product range hold 5- 10 year warranties pending the finish. As these are order by the metre and cut from a full roll no refunds are possible due to a change of mind, only if the stock is deemed faulty and a replacement is not agreed. Normal process is to replace at fault stock - due to colour or pattern issues or failure on install that cant be resolved with an installation fix.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brodie@pickawall.com.