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Frequently Asked Questions
General
Pickawall has evolved into a one stop shop for all your interior wall coverings and print signage options for all industries; wallpaper, decals, flooring and Cover Styl and Architectural Films. We service our domestic clients with our DIY friendly self-adhesive textured wallpaper & decal options.
Our website allows you to create your own custom wallpaper and murals to suit your room and exact wall size. We are Australia's largest custom wallpaper company. For more custom works, commercial projects and events simply email direct or use our FTP service.
Our modern self-adhesive, removable wallpaper is like no other product on the market and is manufactured exclusively for Pickawall. The easy peel on, peel off application allows you to transform your walls without stress.
Made a mistake? Changed your mind? Want to reposition? Thanks to Pickawall's special self-adhesive backing you can easily remove and re-apply your image time and time again. No wall preparation required. No glues. No bubbles. No fuss. Easy DIY install. Peel and stick!
Pickawall fabric wallpaper ranges from $79/sqm (inclusive of GST where applicable).
Decals start from $30 a set.
Pickafloor (waterproof, suitable for floors, splash backs and wet areas) is from $65 per square metre.
Cover Styl products start from $70 per lineal metre and range up to $220 per lineal metre.
Our minimum order through the website is 1 square metre, should you have a smaller order please contact us.
Pickawall provides the largest collection of professional library images for you to choose from, or upload your own design without any additional charges. We offer a 'Live Pricing' feature on your custom sizing — no wastage and no surprises.
ALL orders over $800 are shipped FREE of charge.
Shipping is $15 for decal-only orders and a flat rate of $30 for orders under $800. All international orders will be quoted upon request.
Pickawall is a true web-to-print business. As soon as your order is completed your wallpaper is ready for printing. Our Melbourne team works 5 days a week and most orders will be printed and shipped within 7-10 business days.
Please note: once we have shipped your order within the specified timeframe this is in the hands of the couriers. You will receive shipping notification and tracking details directly from our courier partners at Australia Post & Shippit.
Express printing is available for last-minute orders — a 5 day print and delivery process for an extra charge of $100, selectable at checkout.
Local orders can collect from our offices upon request.
Note: if you have requested a design brief with text or logos, or there are quality issues with your image, we will be in touch and this may add an extra day or two to your delivery time.
We are proudly 100% Australian owned and operated from our Melbourne HQ. Our expertise and passion in printing on all types of substrates over many years has helped us deliver the finest self-adhesive removable wallpaper product on the market today.
We have the largest online image library created from our partner sites of Alamy, Getty and Shutterstock. We can request further images from our partner sites, but this may incur a licensing fee. We also give you the option to use your own unique design or photo using our easy 'Upload Your Own Image' function. We have also launched our new AI function to design with AI creative. Our studio team can also edit images or help you create your perfect image for a minimal studio fee (minimum $60).
Your Pickawall is printed using the latest in safe ink technology. We use water-based inks that are odourless and non-toxic. Not only is our material safe for your child, it's safe for the environment too. Pickawall is BPA and PVC free.
No! Our latex inks are odourless. They're kid safe and non-toxic. No nasty ink smells.
Our main wallpaper has been exclusively manufactured for Pickawall and has a lovely canvas-like texture. It is a woven polyester fabric, which allows the wallpaper to breathe (so air bubbles don't get trapped — it is an air-release product). Pickawall's removable wallpaper is opaque, can be spot cleaned, and is durable — it will NOT rip or tear. It can be easily removed and reinstalled with no residue left on smooth surfaces.
Our wallpaper is also fire retardant for commercial installations (available on request via sales@pickawall.com).
We now also offer a range of PVC-free Self-adhesive vinyls and floor laminates through our supply partners at Visionary Green — a full circle recycle print option. Email us to find out more: sales@pickawall.com
We are introducing a second more textured finish suitable for more commercial projects and allowing an alternative between our fabric print stock and Cover Styl textured laminates.
We offer a PVC range of Self-adhesive-Vinyl and laminate — most popular for window decals and flooring installations. Our stock partners at Visionary Green have created a full circle print option: print, recycle and remade into G-Board, an engineered wood material (an alternative to MDF) made from recycled print.
Our standard wallpapers can be re-used but can not be placed in a recycle bin, The backing sheets can be recycled in specilaty paper bins due to the wax finish.
Please email us to find out more and request samples and pricing: sales@pickawall.com
Our minimum order is to the value of 1 square metre, but we can print to any size. Our customised wall sizing feature allows you to enter the exact dimensions of your wall.
Large wall sizes are limited to a maximum of 30 sqm to protect image quality integrity. If you have a larger order please upload your image to sales@pickawall.com and we will customise your order.
The stock ranges between 1370mm Wide to 1520mm Wide. All orders are typically divided into panel widths for easy installation (approximately 650–700 mm widths). All wallpapers are printed with an extra 40 mm bleed at the bottom and 20 mm to the right-hand side to allow for wall variances. Wallpaper is installed with 10 mm overlaps, with 3 indicator marks at the top, centre and bottom as a guide.
Pickawall offers a 2-year warranty against fading and adhesion issues*, and a 5-year life span.
Refunds are only issued if the wallpaper is returned within 30 days and there is a printing or manufacturing issue which cannot be resolved. Refunds will only be considered if there is no forcible resolution within 30 days of purchase. Please note: if the wall surface is not suitable (see our T&Cs) this is not grounds for a refund.
As all orders are custom made refunds are not a standard practise for our services as we can not resell.
Our imagery is printed to a minimum of 100 PPI at final size to ensure the best quality. Please note thumbnails online are a representation only and cannot be used to compare quality to the final print.
As all wallpapers are custom made, a change of mind once order quality is clarified is not grounds for a reprint or refund.
*Adhesion issues guarantee is based on our professional installers completing the works, the wall surface being correctly prepared and not damaged prior to installation, and the issue being with our product's adhesive qualities.
We encourage you to design your own wallpaper by uploading your personal high-resolution images and designs. Simply click the 'Upload Your Own Image' button and follow the prompts.
Our new design studio allows you to use AI to assist with the design and our studio will review.
For very large files you can use our upload service or send directly via a Dropbox link or email.
Copyright Notice: By uploading your own image you agree under Pickawall's Terms & Conditions that you have copyright ownership or enhanced image licence rights over that image and take responsibility for its use. Pickawall reserves the right to cancel and refund any order it feels is in breach of these conditions without notice.
You can't put a round peg in a square hole — sometimes you will need to sacrifice some of the image or choose another image that works better for the size of your wall. We have developed specialty software that allows you to fully customise your Pickawall to suit your wall size using our Create Art screen to scale or rotate your image within your nominated wall size.
The 'Pickawall' watermark has been placed on all images on our website to protect our photographers and is removed for printing. Pickawall Pty Ltd acknowledges and respects copyright and royalty payments are made on all image sales in our image library.
Pickawall uses the latest HTML5 platform and highly recommends you use web browsers such as Chrome or Mozilla Firefox for the best experience. Your web browser settings must have cookies 'enabled' to use our wallpaper customisation functionality.
No! Your uploaded images are not shown on our website or shared with any third party.
Large format printing requires high-resolution images. Our website will warn you with a 'Low Resolution' message if the image quality will not reproduce to the size of your wall. Our service team will also check your order prior to printing and will contact you if print quality does not meet our standards.
Note: if our system won't upload your image it's because the resolution is below our 1 MB minimum size requirement. If you have questions please email studio@pickawall.com.
Mobile phone photos are very dependent on your smartphone. Technology is increasing by the day, so best to email through your photos if you would like us to check the quality at your wall size.
YES! All orders are custom printed and made to order. For all of our patterns you can choose the scale — for example you can tell us how large you would like a flower to be, or for a geometric pattern like Herringbone how large you would like the tile to be. We will generate a PDF of the artwork for your approval prior to printing.
We can also change colours upon request and match these to an online Pantone colour or paint swatch.
We recommend using a photo editing software package on your PC or Mac (e.g. Adobe Photoshop). Once you have created your collage artwork, simply use the 'Upload Image' function. Remember to use high-resolution images, especially for larger orders.
Our studio can design this for you. Pricing starts from $120 for the first hour, and $60 per 30 minutes after that. We quote for collages based on wall size, number of images, and complexity of design.
We offer a fully customised service on all orders. Simply email sales@pickawall.com with your requirements and brief. We will provide a quote and supply you with a PDF proof prior to print.
The Pickawall website offers functionality that allows you to edit any image to fit your wall perfectly. You can Crop, Rotate and change your image to Black & White before you place an order.
Our wallpaper will adhere to all smooth surfaces including ceilings (that have a non-Teflon based, non-textured paint). Please take care when installing wallpaper in areas where ladders are required.
For kitchen splashbacks, simply install behind glass. Pickawall will stain if food or oil regularly splashes, and water will dry and it can be spot cleaned carefully (no guarantees on colour removal as we use water-based inks on our fabric stock).
For bathrooms, Pickawall is suitable for all walls except the wall where taps are located or within the shower area. Please email sales@pickawall.com to confirm if you have further queries.
Pickawall will withstand dramatic temperature variations without affecting its integrity. When repositioning a panel we recommend you peel off the wallpaper slowly to avoid unnecessary stress on the substrate or over stretching.
Overseas shipping has now been updated and will be quoted based on order quanitiy and location. Please email sales@pickawall.com to gather a quote.
Your consignment is marked 'Large Format Photo' and is unlikely to attract any Customs, Import & Brokerage Fees in most countries. However, Pickawall has no control over country import charges and, in the unlikely event that fees or duties are imposed on your order, payment of these remains the responsibility of the customer.
Yes! Once your order has been dispatched your tracking ID will be emailed to you.
Yes, our sample packs are FREE! Send us an email to sales@pickawall.com with your postal address and we can send you some samples of our amazing product so you can check it out for yourself.
This is a very rare event and unfortunately outside of Pickawall's control. If the image is no longer available it is because the owner has sold the exclusive rights to a third party after we uploaded it to our website, overriding our agreement to use that image. If you can't find an alternative image you will receive a full refund without delay.
Call us on 0429 525 455 or email sales@pickawall.com.
Our warehouse is based in Melbourne. We offer by appointment only. We are happy to arrange site visits for local customers in the CBD free of charge, or regional for a fee.
Generally we can assess and provide support over email and phone. If you are local and require a meeting, we can arrange this by appointment only.
We offer free sample packs so you can view, touch and feel our stock options — please email us to order: sales@pickawall.com.
Installation, Removal & Maintenance
Pickawall was developed as a super easy DIY product. Installation is a simple peel on, peel off. Our wallpaper is very forgiving — if you make a mistake you can reposition and start over without damaging your wallpaper. We recommend firmly pressing with your hand onto the wall surface. Pickawall adheres directly onto all smooth, clean surfaces*.
You will receive an easy-to-follow, personalised instruction sheet with your order. We also recommend watching our installation video.
Minimal wall preparation is required: the smooth surface needs to be cleaned and free of dust. Freshly painted walls need to be left to settle for a recommended 10 days before applying Pickawall.
*Pickawall DOES NOT adhere to: porous surfaces (rendered walls, concrete or brick), Teflon paints, Wash & Wear paints, Suede effect paints, or satin finish paints. An easy test is to apply sticky tape to the wall — if it peels off immediately the wall surface is not suitable.
Pickawall is printed with a 10 mm excess on the right-hand side of each panel. We have small indicator marks at the top, centre and bottom of the prints which allow you to overlap the following panel and line up the design easily.
It is essential to follow the overlap instructions to ensure a successful installation. Self-adhesive wallpapers can contract slightly over time, especially in humid environments — removing the overlap can cause the seam between panels to become visible. The overlap ensures a seamless and professional-looking installation that will last for years.
Please email sales@pickawall.com for recommended installers depending on your location. Any professional painters, wallpaperers and tradespersons have installed Pickawall successfully. However, we highlight that Pickawall is a DIY installation product and a professional is certainly not required!
Pickawall applies to any smooth surface with a non-Teflon based paint. The smoother the surface the better the finished application.
Pickawall DOES NOT adhere to: porous surfaces (rendered walls, concrete or brick), Teflon paints, Wash & Wear paints, Suede effects, or satin finish paints — all of which contain Teflon properties.
If you are unsure about your wall or surface type, please email our sales team at sales@pickawall.com for guidance.
Please ensure you slowly peel back the wallpaper from the wall, as ripping may cause brittle or freshly painted walls to flake. If you have recently painted your wall please give it a minimum of 10 days to cure before applying.
Our special wallpaper can be removed and re-applied to your walls over and over again. The adhesive properties remain constant and offer continued easy installation and removal. We recommend keeping the original packaging your wallpaper comes attached to for transportation or storage at a later date.
This depends on the size of your wall. Our drop panels generally run at approximately 700 mm widths but will be adjusted to ensure you receive equal sized panels. Your Pickawall order will arrive with an image proof of your customised wallpaper showing exactly how your wallpaper panels have been printed, with each panel numbered for your convenience.
Pickawall's unique removable substrate is made from a fabric material that allows the wallpaper to breathe — bubbles will simply disappear by rubbing your hand over the affected area. In the event a bubble returns, simply lift the wallpaper panel off the wall and allow it to resettle, smoothing it down. The wallpaper will settle if the wall behind is smooth. If the wall is rough it may need to be sanded or re-painted prior to install.
You can easily protect your wallpaper by simply placing it back on the original backing paper and evenly rolling up your images backwards without creasing. Re-install to its new destination as soon as possible, as we cannot guarantee the adhesion will not deteriorate quickly when not applied directly to a wall.